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Computing & Statistics Lab

How to Help the Help Desk - Be Prepared With the Following

1. A detailed description of the problem.
2. A record of error messages exactly as they appeared on the screen
   so the Help Desk can do some pre-research.
3. The operating system in use.
4. The software and version in use.
5. Whether this is a recurring problem.
6. User contact or callback information.
7. A willingness to learn a new trick or two.

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